Legal

Privacy Policy

Last updated: 21 August 2026

Collins Glass & Glazing respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you use our website, request a quote or contact us, how we may use and store that information, and the choices available to you.

Information We May Collect

When you contact Collins Glass & Glazing or submit an enquiry through our website, we may collect information such as:

Your name

Phone number and email address

Your suburb or job location

Details about the glass or glazing work you require

Photos, documents or files you choose to upload

Your selected service, urgency or preferred contact details

Information you provide when communicating with us by phone, email, SMS or other messaging services

Our website and technology providers may also collect limited technical information such as device type, browser information, pages visited and general website usage data.

How We Use Your Information

We may use personal information to:

Respond to enquiries and quote requests

Understand the glass or glazing work you require

Contact you about your enquiry or job

Arrange measurements, appointments or glazing work

Provide customer service and follow-up

Maintain customer and business records

Operate and improve our website, systems and customer experience

Send marketing communications where you have agreed to receive them

Comply with applicable legal or regulatory requirements

Photos and Job Information

You may choose to send or upload photos of windows, doors, shower areas, pet door locations or other parts of your property to help us understand your job and discuss an initial quote or next step.

Please avoid including unnecessary personal, confidential or sensitive information in photos or documents you send to us.

Technology Providers and Third Parties

Collins Glass & Glazing uses third-party technology and service providers to operate its website, enquiry forms, customer management systems, communications, automations and related business processes.

Personal information submitted through the website may therefore be stored, processed or accessed by these providers where reasonably necessary to provide, maintain or support those services.

Website, Enquiry and Automation Services

Collins Glass & Glazing works with Rockium for website, enquiry management, customer management, automation and related technical services. Rockium may have access to information submitted through the website, including contact information, enquiry details, uploaded photos and related customer records, where reasonably necessary to configure, maintain, support or troubleshoot these systems on behalf of Collins Glass & Glazing.

Collins Glass & Glazing and its technology providers may also use infrastructure and services supplied by other trusted third parties for functions such as hosting, cloud storage, communications, email, SMS, analytics and technical support.

These providers may receive or process information only where reasonably necessary for the services they provide.

Overseas Processing and Storage

Some technology providers used to operate our website and business systems may store, process or provide access to personal information outside Australia.

This may include countries in which our technology providers or their service providers operate.

Where applicable, reasonable steps are taken to use reputable providers and to ensure personal information is handled appropriately.

Marketing Communications

If you choose to receive occasional offers, updates or helpful glass and glazing information from Collins Glass & Glazing, we may contact you by email or SMS.

You can unsubscribe at any time by following the unsubscribe instructions in a message or by contacting us directly.

Choosing not to receive marketing communications will not affect our ability to respond to your enquiry or provide glazing services.

How We Share Information

Collins Glass & Glazing does not sell your personal information.

We may disclose or provide access to personal information to trusted service providers where reasonably necessary to operate our website, communications, customer management systems or business services.

We may also disclose information where required or authorised by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through Collins Glass & Glazing's systems and those of its technology providers.

While reasonable precautions are taken, no website, communication system or method of electronic storage can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand general website usage and improve performance.

You can usually control or disable cookies through your browser settings, although some website functions may not operate as intended if cookies are disabled.

Accessing or Correcting Your Information

If you would like to access, update or correct personal information Collins Glass & Glazing holds about you, please contact us.

We may need to confirm your identity before providing access to certain information.

Third-Party Links

Our website may contain links to third-party websites or platforms.

Collins Glass & Glazing is not responsible for the privacy practices, security or content of external websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, technology providers, business practices or applicable requirements.

The latest version will be published on this page with the updated date shown above.